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Colonial Life & Accident

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Colonial Life & accident insurance Company is a market leader in benefits communication, enrollment and customer service while providing supplemental insurance to employees and their families at the worksite. For people whose insurance plans leave them feeling vulnerable, Colonial can help restore peace of mind through supplemental insurance products that complete their coverage. Headquartered in Columbia, SC, and founded in 1939, Colonial offers a broad line of insurance products including disability, accident, life, cancer, critical illness and hospital confinement. Coverage that helps you prepare for what happens next.
Currently operating in 49 states and the District of Columbia and Puerto Rico, Colonial has more than 2 million policies in force and serves more than 45,000 businesses and organizations. Colonial has also helped more than 30,000 employers enroll and communicate flexible benefits plans. Colonial Companies, Inc., the parent company of Colonial Life & Accident Insurance Company, merged with Unum Corporation in 1993.
They understand that you want to work with a company that cares about you and your family. Colonial cares about its customers and is committed to their long-term financial security. Whether you are a policyholder, employer, plan administrator or Colonial sales representative, they value their relationship with you and want to make it long-term. Colonial’s focus is on the customer and their goal is to give ongoing support and concern to all their customers.

They make excellence in customer service a top priority. Their service standards are in writing, and they regularly measure whether those standards are met Claims and other service requests are handled efficiently and with compassion. Your business is serious and they treat it as such.
While they have more than 2 million policies in force nationwide, their policyholders are more than just a number. They realize that some customers may have special needs. If you require Spanish-language capabilities, you will be pleased to know that they staff their service center with Spanish-speaking customer service representatives and that they offer Spanish-language sales literature and service forms. For their hearing-impaired customers, the Colonial Service Center is equipped with a telecommunications for the deaf telephone line that will make communication for these customers easier.
Colonial is committed to service both to customers and to the community. With year round community service efforts, it is evident that Colonial not only cares about its customers but also about what happens in the community.

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